Illuminating Potential®
Terms of service.
What we offer
Free · The Mirror, a coaching assessment. The Read, a diagnostic assessment for organizations. A Clarity Call, fifteen minutes to work out whether there's something here.
Coaching · A Single Session, and three engagements: The Reset, The Shift, and The Transformation. All sessions are seventy-five minutes and delivered over Zoom, in English or Spanish.
Consulting · Organizational work on data and AI strategy, team dynamics, and execution, delivered under a statement of work.
Workshops and group programs, offered periodically.
What coaching is, and what it isn't
Coaching is not therapy, counseling, or mental health treatment. It is not medical care, and it is not legal, financial, or tax advice.
We do not diagnose, treat, or cure any physical or mental condition, and we do not practice medicine, psychology, psychotherapy, or professional counseling. This is educational and informational wellness coaching.
In coaching we ask hard questions, offer frameworks and perspective, and support your clarity and your decisions. We don't guarantee outcomes, and your results depend on your effort and your circumstances.
Some coaching includes somatic practices, breath awareness, guided visualization, meditation, and sound-based practices. These support awareness and self-regulation. They aren't medical or psychological treatment, and you can pause or skip any of them at any moment.
Not everyone is a fit, and that isn't a judgment. If you're in crisis, if something needs clinical care, or if what you need sits outside what coaching can responsibly do, we'll say so. We may decline to begin or stop partway, and we'll help you find the right person.
If you're in crisis, call 911, go to your nearest emergency room, or call or text 988 for the Suicide and Crisis Lifeline. We are not an emergency service and are not available around the clock.
Please get professional advice before relying on coaching for any medical, legal, tax, financial, or psychological matter.
Booking and payment
Scheduling. Sessions are booked through our online scheduling system, within the times shown as available.
Paying for coaching. The Single Session is paid at booking. The Reset, The Shift, and The Transformation are invoiced after your coaching agreement is signed, in full or on a payment plan of up to four payments. A payment plan doesn't change the total.
The Single Session credit. What you pay for a Single Session applies in full toward any engagement you begin within sixty days. After sixty days it expires, and it applies once.
Consulting. Payment terms are set in your statement of work.
Employer-funded coaching. We provide invoices, a W-9, and the documentation your company needs. Corporate payment terms are net 30 unless agreed otherwise.
If a payment is missed, we'll let you know. If it stays outstanding more than ten days we may pause sessions until the account is current, and a pause doesn't extend your engagement window.
Rescheduling and cancellation
48 hours' notice or more: we move the session, no cost, no explanation needed.
Between 24 and 48 hours: we'll move it if we can fit it back in. If we can't, the session counts as used.
Under 24 hours, or a session missed with no word: the session counts as used.
If we need to move a session, we'll give you as much notice as we can and reschedule at no cost.
Life happens. If you're facing an emergency, tell us and we'll work it out.
Refunds
Single Session: refundable in full up to 48 hours before your session. After that, it isn't refundable.
Before your first session of an engagement: refundable, less a $150 administrative fee.
After your first session: fees are not refundable. We hold limited capacity and turn work away to reserve it for you.
Payment plans: if you stop, the engagement ends, you keep what you've received, and no further payments are owed.
If we end an engagement for any reason other than nonpayment or a breach of our agreement, we refund the portion covering sessions you haven't had.
If we end an engagement for illegal conduct, abusive conduct or threats, or repeated nonpayment, no refund is due.
If something significant changes in your life, tell me and we will figure out what is fair. That is a conversation, not a policy.
Moving to a larger engagement
You can move up at any point during an engagement, or within sixty days of finishing one. What you have paid applies in full, you pay the difference, and sessions you have already had count toward the new total. You end at the same price and the same number of sessions as someone who began there.
Your engagement window
Sessions are available for twelve months from your start date. After that, unused sessions expire unless we've agreed otherwise in writing.
Confidentiality
What you share in coaching stays in coaching. We don't disclose anything about our work together without your written consent, except where the law compels us, where someone is at serious risk of harm, or where Texas law requires reporting of suspected abuse or neglect. Coaching is not a legally privileged relationship, so a court can compel disclosure.
For employer-funded coaching, we don't share session content with your employer. With your knowledge we may confirm only that sessions occurred, the dates, how many of the purchased sessions have been used, whether the engagement is complete, and the status of the invoice. Nothing further.
We publish client stories only with written permission, given separately and specific to the use.
Recording and the tools we use
We don't record sessions unless both of us have agreed in writing beforehand.
We use Zoom AI Companion to transcribe sessions and Notion to hold notes and draft your written recaps. Both pass content to third-party model providers, and both companies state they don't use customer content to train their models. Tell us you'd rather we didn't use them for your sessions and we'll turn them off and take notes by hand. Our privacy policy describes the rest.
If the technology fails
If a session can't happen or is cut short because of a failure on our side, we'll try to reconnect. If we can't recover the time, we'll reschedule at no cost and it won't count as used, or refund the value of that session if you'd rather.
If the failure is on your side, we'll wait fifteen minutes and try to reach you, and we'll work with whatever time is left.
Intellectual property
Everything on this site, including text, graphics, frameworks, methodologies, and the Illuminating Potential Method®, belongs to Illuminating Potential LLC unless noted otherwise. Please don't reproduce, distribute, teach, sell, or make derivative works from it without written permission.
Materials provided during coaching are for your own use, indefinitely, and aren't for sharing or resale.
What you create in the work is yours.
What we ask of you
Show up and participate. Do what you said you'd do between sessions. Tell us honestly what's true. Let us know promptly if you need to move a session. Pay as agreed.
Coaching works when both people are committed. We bring full presence and expertise, and we ask for your willingness to engage.
Limitation of liability
TO THE FULLEST EXTENT TEXAS LAW ALLOWS, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR ANY ENGAGEMENT IS LIMITED TO THE TOTAL AMOUNT YOU ACTUALLY PAID FOR THE ENGAGEMENT GIVING RISE TO THE CLAIM. NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, EVEN IF THE POSSIBILITY OF THOSE LOSSES WAS DISCUSSED BEFOREHAND. THIS LIMITATION DOES NOT APPLY TO LIABILITY THAT TEXAS LAW DOES NOT ALLOW TO BE LIMITED, OR TO LIABILITY ARISING FROM FRAUD, GROSS NEGLIGENCE, OR INTENTIONAL MISCONDUCT.
We don't guarantee specific results. Decisions you make during or after coaching are yours.
Using this website
We work to keep the site accurate and current, and we don't guarantee it's complete or error-free. Offerings, pricing, and availability can change without notice.
The site may link to third-party sites. We're not responsible for their content or their practices.
By joining our list you consent to receive email about our work. You can unsubscribe at any time.
Texas law, and how we settle a disagreement
Texas law governs these Terms.
If something goes wrong, let's talk about it first. Either of us can ask for that conversation, and we'll both make a good-faith effort for thirty days.
If that doesn't resolve it, the dispute goes to binding arbitration in Travis County, Texas, under the rules of a recognized arbitration body we agree on. The arbitrator's decision is final and may be entered as a judgment in any court with jurisdiction.
Changes to these terms
We may update these Terms. Changes are posted here with a new date, and continuing to use our services after that means you accept them.
Questions
hello@laraindrikovs.com